Privacy and Cookie Policy

We treat privacy seriously and we understand that you would wish to know how we will use the information we collect from your use of the susdrain website. Susdrain aims to improve the performance of all concerned with sustainable drainage. To enable us to achieve this, we hold information about our customers and the products and services in which they have expressed an interest. This information is used to keep our customers up-to-date with new developments in the industry and from time to time to obtain feedback on susdrain’s activities. All data is treated in confidence and is not disclosed to any third parties, other than where we are required to or permitted to by law, or where you have given us your consent in advance. If you do not wish to continue to receive information from us, or if you have any questions or concerns about the information we hold about you, please email us at


Please read this privacy policy carefully. If you are visiting the susdrain website, including any affiliated website, or using any of our services, by continuing to do so, you indicate your agreement for us to use your personal information as set out in this privacy policy.



Cookies are small, often encrypted text files, located in your browser directories. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing/enabling usability or site processes, disabling cookies may prevent users from using certain websites. There are different types of cookies, each used to do different things such as allowing you to navigate between pages on a website efficiently, remembering your preferences, or storing your username, account passwords or the contents of your shopping cart. Most web browsers automatically accept cookies but you can disable this function by changing the settings in your browser. To find out more about cookies including what they are, how to control them or how to delete them, please visit susdrain uses a number of cookies across the website. Cookies are used as part of Google Analytics, this stores non-specific information which allows us to understand how our users arrive at our website, what they do whilst they are on the website, what information they look at whilst on the website, etc. The data collected is anonymous and does not in any way impact on your privacy. Cookies are set when a customer logs in to the susdrain website or accesses their member account, this allows you to log in more easily and improves user interaction with the susdrain website. Cookies are also used to store the contents of a user's shopping cart and purchase history, enhancing the shopping experience. These cookies are essential for site functionality as well as making the website as user-friendly as possible.


Third Party cookies

The susdrain website contains links to third party websites, this means that when you click on the links to those websites you maybe agreeing to the use of cookies from their websites. This privacy policy only applies to the susdrain website so when you visit external websites please read their privacy policies carefully. We accept no responsibility for external websites.


Changes to the privacy policy

We may change the content or services that are found on our website at any time without notice, and consequently our privacy policy may change at any time in the future. Your continued access to or use of the website will mean that you agree to the changes. Please check this webpage for any changes to this policy.


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